Personal Assistant - your reliable partner. Any time, in any situation, anywhere in the world. 24/7/365 help is just a phone call away. +372992 (RUS) +372991 (ENG)
"Personal Assistant" is available all your users 24 hours a day, 365 days a year, worldwide and it includes concierge services, business services, medical services and assistance in emergency situations, as well as interpretation services in more than 77 languages. You don't have to activate anything as it is already available for you at the touch of a few buttons!The service is provided in English (number +372991 can be dialed only using PlanetSim sim card).
There is no additional cost related to calling the service number during the summer 2012 (valid until 31.07.2011): customers pay only the rate of an outgoing call in the host country.
After 01.08.2012 this service will be a paid one. Upon dialing the service number you will have a charge of €15. This amount covers a 6-month use of the service. Meaning, after €15 deduction from SIM balance a subscriber has the opportunity to use "Personal Assistant" services for 6 months without any restrictions. Each call will be charged in accordance with the price of outgoing calls in the host country.
Please note that if you do not have enough balance on the SIM, you will not be able to renew or use the service until your account is topped up for the necessary subscription amount.
Stay Informed, Safe and Secure
The service "Personal Assistant" becomes available for all PlanetSim Users from 1st of June 2011. "Personal Assistant" provides information and concierge services, travel support, business services, medical assistance and emergency help services, as well as interpretation services in more than 77 languages.
About “Personal assistant”
"Personal Assistant" is ready to help with any routine or emergency problem: providing any background information, performing small tasks, even organization of all-inclusive services on behalf of a client.
During leisure or business trip "Personal Assistant" will help clients in all key aspects of the trip
- information about countries, visas, vaccination, safety, hotels, transport
- reservation of a hotel, flight or train ticket, renting a car
- information about any sports or cultural events, buying tickets, booking a table in a restaurant, calling taxi.
- and other services
You don’t just receive comprehensive information but also book or pay for the required service or product. For the convenient payment for necessary services by credit card "Personal Assistant" provides voice authorization, so the client gives the necessary data (name, credit card number, CVV, expiration date) over the phone. This process is secure since the data is undocumented and immediately entered into the booking system or in the authorization form of the service provider and the transaction is processed instantaneously.
"Personal Assistant" will assist in organizing business meetings, conference calls, translation of documents, rent of office equipment, providing information about currencies rates and stock market indices, etc.
With a simple phone call, your users can obtain emergency and routine medical advice, medical and dental referrals, get help with lost baggage, tickets or passport, problems at check-in, rebooking tickets, etc. “Personal assistant” can arrange arrival of a doctor or an ambulance. “Personal assistant” will help in situations requiring language support or legal aid and in situations of force majeure.
Assistance services are delivered by professional customer service executives and doctors using best-in-industry technology infrastructure and proven operational procedures.
About the company
- 25 years of experience in medical assistance and concierge & lifestyle services
- 28 alarm centers worldwide staffed by doctors and nurses, multilingual coordinators, security experts, and air and ground logistics personnel.
- 31 clinics around the world
- More than 8,000 employees including 1,900 medical professionals
- Over 65,000 accredited network providers globally
- Services delivered in over 70 languages
- Provision solutions to 87% of the Fortune Global 100 Companies.
“PERSONAL ASSISTANT" CONCIERGE SERVICES Upon client's request "Personal Assistant" will provide comprehensive information about the required organizations and companies worldwide (name, address, phone number, operation hours, fares, any other information). Upon client's request "Personal Assistant" arranges booking, reservation and payment of services on behalf of a client.
TRAVEL ASSISTANCE
1. Transport information and reservations
Personal Assistant will provide comprehensive information about the schedules of flights, trains, buses and other transport information. Personal assistant can find the necessary connections flights according to the required itinerary, upon client's request "Personal Assistant" will book and pay for the necessary tickets on behalf of a client.
2. Hotel information and reservations
The Personal Assistant will provide comprehensive information on hotels in the required region. Upon client's request "Personal Assistant" will book the selected accommodation and if required will organize payment on behalf of a client.
3. Information on rental of cars and other vehicles
"Personal Assistant" will provide information about the class, fares and availability of cars and other vehicles at various rental companies worldwide. Personal Assistant will arrange car rent and payment on behalf of a client. Personal assistant can provide comprehensive information and book various types of transport around the world.
4. Live interpretation over the phone/ Language Support
Interpretation is available in more than 90 languages for English-speaking and Russian-speaking subscribers. The list of available languages is attached.
To use the interpretation service you need to dial "Personal Assistant" number +372991 (ENG) or +372992 (RUS), wait for the callback of the operator and ask for interpreter service. “Personal Assistant” will ask few questions:
- Language / languages spoken by the caller
- Language / languages spoken by person whose speech is should be translated
- The name and the phone number of the caller
- The name and if necessary the phone number of a person whose speech should be translated.
Then Personal Assistant will arrange a conference call and interpretation.
5. Information on vaccinations
Vaccinations required or recommended before going to the specific areas/countries. The consultation is provided by medical officer.
6. Visa Information
Requirements for obtaining a visa for the specified country. Instructions for obtaining a visa. Addresses and phone numbers of consulates, embassies and visa centers, as well as business intermediaries, providing the full range of services in the shortest possible time and under non-standard circumstances.
7. Information on countries / regions
Description of the features of a given country / region, for example, culture, level of medical care, security and precautionary measures, public transport, etc.
8. Recommendations to ensure personal safety
Security measures recommended by the government and other aspects of personal safety.
9. Information on weather, exchange rates
Weather forecast for the region, exchange rates.
10. Secretary
"Personal Assistant" will perform any minor task, whether sending fax or message, notification, and other assignments. "Personal Assistant" can also wake you up at the specified time by calling the specified number.
11. Solving problems in typical situations:
Problems at check-in; Client needs to rebook or cancel a ticket or modify reservation at the hotel; Client’s flight is cancelled or delayed; Client is about to miss a flight or is late for the flight or train departure; Client asks for background information; Client has lost the baggage; In case of violation of consumer rights by selling goods or provision services of inadequate quality in the field of travel transportation and accommodation (flights, traveling by train, hotels) 1 .
12. Roadside assistance
"Personal Assistant" is ready to assist clients in all aspects relating to his movements on passenger transport, whether delivery of gasoline, if it is over, help with finding the need for expensive destinations and other instructions.
LEISURE
13. Information about restaurants / table reservation
Personal Assistant will provide comprehensive information about restaurants and cafes around the world and will book a table upon request.
14. Information about sports and cultural events
"Personal Assistant" will provide information about date, time and place of sports or cultural events in the required region, as well as information about price and availability of tickets and address/phone of ticket office. Upon client's request "Personal Assistant" will book and arrange payment on behalf of a client and upon request will arrange delivery of selected tickets.
15. Information about places of recreation and leisure
"Personal Assistant" provides information about sports clubs, beauty salons, golf clubs, tourist excursions in the required region, as well as prices, terms, date, time and venue. Upon client's request "Personal Assistant" can organize visits to the
In case of claim the help is provided exclusively in terms of assistance: "Personal Assistant" will contact the service provider, ask to comment the situation, will insist on finding best solution and simultaneously will seek alternative solutions for the client.
chosen location, book excursions etc.
16. Information about goods and services/ booking, payment and delivery of the goods, assistance in organizing services
Personal Assistant will provide customer address of necessary salons and shops where client can buy the required goods or services, if it is possible Personal Assistant will arrange the order and delivery of the goods on behalf of a client to the requred location.
17. Taxi and transfers
"Personal assistant" will call a taxi for the Client anywhere at any time.
BUSINESS SERVICES
18.Business Services / arranging a service
"Personal Assistant" will assist in organizing business meetings, conference calls, rental of office equipment (eg, computer or fax). "Personal Assistant" will provide information about business ethics in the region, currency rates and major market indices.
19. Information about translation of documents
"Personal Assistant" will provide information on the translation bureaus, will organize translation of documents for the Client, will help to find an interpreter.
MEDICAL SERVICES
20. Emergency and routine medical advice
Upon request "Personal Assistant" provides medical advice and gives medical recommendation.
Medical advice given by the doctor over the phone is not a diagnosis.
21. Travel health information
"Personal Assistant" provides access to medical staff and network of alarm centers in order to provide timely medical information while traveling.
22. Referral for medical and dental care
"Personal Assistant" provides names, addresses, telephone numbers and upon request receiving hours of doctors, hospitals, clinics, dentists and dental clinics in the required region.
23. Arranging a visit of a doctor
“Personal Assistant” will arrange a visit of a doctor upon request.
24. Arranging arrival of an ambulance
Upon request of a client "Personal Assistant" will arrange the arrival of an ambulance for the Client.
NB! Medical advise over the phone is not considered to be a diagnosis.
EMERGENCY SITUATIONS
25. Legal representatives
"Personal assistant" will provide names, addresses, phone numbers, and upon request if possible the opening hours of lawyers or legal experts in the required region. These recommendations are based on professional assessment of the situation by "Personal assistant", knowledge of local conditions and availability of legal services in the region.
26. Emergency messaging
"Personal Assistant" will make every reasonable step to send and receive emergency messages between the client and his family members or other persons specified by the Client. In particular, Personal Assistant can notify the consulate of the country of client’s residence with his consent, in the event of the arrest, detention, prosecution, or if the client was victim of a crime, in case of situations that prevent a client from leaving the country and in other cases requiring intervention of consular officials.
27. Emergency translation and interpreter services
In case of emergency "Personal Assistant" provides translation services over the phone and can arrange translation services through the network of alarm centers.
28. Advice and assistance with lost documents
"Personal Assistant" undertakes to assist clients who have lost travel documents (including passports, credit cards) by providing recommendations for their replacement.
29. Advice on necessary actions in case of insurance claims
The Personal Assistant will provide general rules of conduct.
Before 01/01/2012 customer will be charged only for outgoing call.
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