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F.A.Q.

How do I buy a PlanetSim SIM card?

  A: 1. Sign in or .

      2. Click “Buy”.

      3. Follow instructions on the screen.

How do I add PlanetSim to my account?

A: 1. Choose  and then “” on the top. Make sure your PlanetSim is inserted and the phone is switched on.

    2. Click “My cards” and then “Add existing Sim”. Fill in your PlanetSim number.

    3. You will receive a text message with an activation code. Fill it in and press “Confirm”.

How do I add airtime?

A: 1. Log in. Make sure that you have already added the PlanetSim card(s) to your account.

2. Click Buy.

3. Then click “Top-up online”.

4. Select the top up amount(s) and follow the instructions on the screen.

How do I see the location of my PlanetSim card?

A: You can see the location of each PlanetSim that belongs to your account from 100 up to 2000 meters accuracy.

To activate the feature:

1. Log in, click My cabinet and then “Location Services.
2. Choose your number to get location and follow the instructions on the screen.

Please note that there is a 1 charge per 30 days for this service in case of 100 requests package and a 5€ charge in case of 1500 requests package. The cost will be deducted from your balance.

How do I reach PlanetSim support?

A: Dial +30 210 6429829 and press call.
Or write to us: support@planetsim.gr

The first three minutes of the call from your PlanetSim number to PlanetSim support are free of charge. Regular rates apply from the fourth minute of the call.

Why is PlanetSim so cheap?

A: PlanetSim is a seamless callback service. You dial an international number from your phone as usual. PlanetSim picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating up to 85% savings AND ensuring superior sound quality to boot, no matter where you are. Simple.

Will PlanetSim work with my handset?

A: PlanetSim is designed to work with all mobile phone handsets. Very few mobile phones will not work with PlanetSim at all.

1. Locked phones
PlanetSim works only in unlocked mobile phones. When you insert your PlanetSim in locked phone, you may see a message like this:
“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.

2. Some  Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A. 
Find PlanetSim menu in your phone menu (Main Menu on  Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”
B. 
Press “YES” or “OK”
C. 
Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).
D. 
Go ahead and make calls as usual. To turn this option OFF, enter 1102.

3. A small number of handsets or older style phones (5 years +) may require a different dialling method  when making calls with PlanetSim.
Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.

How long does my credit last?

A: PlanetSim does not ‘age’. There are no maintenance fees and as long as you use the PlanetSim card at least once a year, all your money will still be there.

How do I start using PlanetSim?

1. Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.

2. Turn on your phone.
If your phone prompts you to enter a PIN, enter the four-digit PIN code (it is provided on the plastic holder).

3. Your phone will now have a new number that works in over 190 countries! Let your friends, family and business partners know your new number and start saving up to 85% on international roaming charges!

How do I use PlanetSim with Blackberry?

A: PlanetSim is compatible with Blackberry devices. You can make and receive calls as well as receive and send SMS messages.

You can also access the Internet, if you install a third party web browser, e. g. Opera or Bolt. Then enter PlanetSim GPRS settings in your Blackberry by selecting Menu – Options – Advanced Options – TCP IP.
PlanetSim does not support Blackberry Data Service and hence you cannot send and receive emails or use Blackberry Messenger.

Travelling to Japan or South Korea?

A: For Japan and South Korea your mobile phone should be 3G compatible. For the rest of the world – if your phone works at home it will work abroad (it should be compatible with GSM 800/850/900/1800/1900).

How do I make a call?

1. Dial ‘00’ or ‘+’ followed by the country code and telephone number. Press call.

eg. +44 20 1234 1234
UK  LONDON    SUBSCRIBER

eg. 0044 20 1234 1234
UK  LONDON    SUBSCRIBER

2. In a few seconds your telephone will ring. Answer as you normally would.

3. You will hear a dial tone, as PlanetSim connects your call.

How does someone call me on my PlanetSim?

To call your PlanetSim, one should dial  + or 00 and your PlanetSim number 372  XXXXXXXX. Your PlanetSim number is written on the plastic holder of the SIM card.
eg. 00372 51234567

The PlanetSim service is provided from Estonia. This is why all PlanetSim numbers have +372 country code. When someone is calling a PlanetSim number, the call is charged like a call to an Estonian mobile (rates vary according to service provider).

How do I call to PlanetSim for free from Skype & Viber?

A: Contact PlanetSim Support to activate this feature for your PlanetSim! Then your friends and business partners can reach your PlanetSim number for free from Skype and Viber.

Skype and Viber users can call PlanetSim numbers by dialing +372800XXXXXXXX, where XXXXXXXX is a PlanetSim number (without 372). The call is free for Skype and Viber users. The cost of an incoming Skype or Viber call for PlanetSim users is the incoming call rate in the host country plus 0.15EUR per minute. Get details here.

How do I send and receive text messages?

A: Do what you normally do.

How do I configure data settings?

A: When you use PlanetSim for the first time, you will automatically receive configuration settings. To change settings manually, refer to your handset instructions and change the following:

  • Access point name (apn) > send.ee
  • User name > enter your PlanetSim number, eg. 37212341234
  • Password > leave field blank.
How do I earn MobileMiles?

A: Earn bonus miles with your PlanetSim when you are travelling abroad and making phone calls. Choose from over 25 loyalty programs (OnePass by Continental, Marriott Rewards and many more) offered by MobileMiles!

You will earn 1 mile per each outgoing call. You will also earn 1 mile per each incoming call that is at least 1 minute long. For more information and registration visit www.mobilemiles.com

How do I use personal assistant services?

A: Simply dial +372991 on your PlanetSim phone.

What is the personal assistant service?
The personal assistant service number is there for you when you need concierge services, business services, medical services, assistance in emergency situations or interpretation help. Find out more.

How do I hide callback?

A: You can install the ComfortCallback application on your handset to hide the callback process when calling with PlanetSim. Available for Android and iPhone.

How do I use voicemail?

A: PlanetSim offers a voicemail service that handles incoming calls when the user is unavailable or busy.

How to activate voicemail

  • Dial 091 (or *146*091#) and press call.
  • You will see on the screen “Voicemail activated”, the incoming calls will be redirected to your voicemail in case you cannot answer the phone.

How to deactivate voicemail

  • Dial 090 (or *146*090#) and press call button.
  • You will see on the screen “Voicemail deactivated”.

How to check the number of voicemail messages

  • Dial 094 (or *146*094#) and press call.
  • You will see on the screen “You have X new messages in your voice mailbox”.

How to listen to your voicemail messages

  • Dial 095 (or *146*095#) and press call. You’ll see “Wait for call” and in a few seconds your phone will ring.
  • Answer as you normally would and you’ll hear how many messages you have. Press 1 to listen to the messages.