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F.A.Q.

How do I buy a PlanetSim SIM card?

 1. Sign in or .

 2. Click “Buy”.

3. Follow the instructions displayed on the screen.

How do I add PlanetSim to my account?

A: 1. Choose  and then “” on the top. Make sure your PlanetSim is inserted and the phone is switched on.

    2. Click “My cards” and then “Add existing Sim”. Fill in your PlanetSim number.

    3. You will receive a text message with an activation code. Fill it in and press “Confirm”.

How do I add airtime?

A: 1. Log in. Make sure that you have already added the PlanetSim card(s) to your account.

2. Click Buy.

3. Then click “Top-up online”.

4. Select the top up amount(s) and follow the instructions on the screen.

How do I reach PlanetSim support?

You can contact customer service any time through our online platform.

https://support.planetsim.gr/

Or you can give us a call at (+30) 210 6429829.

Why is PlanetSim so cheap?

PlanetSim is a seamless call-back service. You dial an international number from your phone as usual. PlanetSim picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating up to 80% savings AND ensuring superior sound quality to boot, no matter where you are.

Will PlanetSim work with my handset?

PlanetSim is designed to work with all mobile phone handsets. Very few mobile phones will not work with PlanetSim.

1. Locked phones
PlanetSim works only in unlocked mobile phones. When you insert your PlanetSim in locked phone, you may see a message like this:
“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.

2. Some  Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A. 
Find the PlanetSim menu in your phone menu (Main Menu on  Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”
B. 
Press “YES” or “OK”
C. 
Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).
D. 
Go ahead and make calls as usual. To turn this option OFF, enter 1102.

3. A small number of handsets or older style phones (5 years +) may require a different dialling method  when making calls with PlanetSim.
Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.

How long does my credit last?

The PlanetSim number does not expire and credit is not lost as long as at least once per year a phone call is made.

We practice a policy which dictates that “PlanetSim cards should be refilled with a minimum value of 20€ per year. The company is able to temporarily block the PlanetSim card until the user complies with the above term”.

Even if your card is blocked due to the above clause the number and credit attributed to it are not lost (for a period of 2 years). Should a renewal occur within the given time, the new balance is added to the already existing one and the phone number is reactivated.

How do I start using PlanetSim?

1. Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.

2. Turn on your phone.
If your phone prompts you to enter a PIN, enter the four-digit PIN code (it is provided on the plastic holder).

3. Your phone will now have a new number that works in over 190 countries! Let your friends, family and business partners know your new number and start saving up to 85% on international roaming charges!

Travelling to Japan or South Korea?

For Japan and South Korea your mobile phone should be 3G compatible since the aforementioned countred only suport 3G networks. For the rest of the world – if your phone works at home it will work abroad (it should be compatible with GSM 800/850/900/1800/1900).

How do I make a call?

You simply need to follow these steps:

1. Dial ‘00’ or ‘+’ followed by the country code and telephone number. Press call.

eg. +44 20 1234 1234
UK  LONDON    SUBSCRIBER

eg. 0044 20 1234 1234
UK  LONDON    SUBSCRIBER

2. In a few seconds your telephone will ring. Answer as you normally would.

3. You will hear a dial tone, as PlanetSim connects your call.

How does someone call me on my PlanetSim?

To call your PlanetSim, one should dial  +  or  00 and your PlanetSim number 372  XXXXXXXX. Your PlanetSim number is written on the plastic holder of the SIM card.
eg. 00372 51234567

PlanetSim service is provided from Estonia. This is why all PlanetSim numbers have a +372 country code. When someone is calling a PlanetSim number, the call is charged like a call to an Estonian mobile (rates vary according to service provider).

How do I call to PlanetSim for free from Skype & Viber?

Contact PlanetSim Support to activate this feature for your PlanetSim! Then your friends and business partners can reach your PlanetSim number for free from Skype and Viber.

Skype and Viber users can call PlanetSim numbers by dialing +372800XXXXXXXX, where XXXXXXXX is a PlanetSim number (without 372). The call is free for Skype and Viber users. The cost of an incoming Skype or Viber call for PlanetSim users is the incoming call rate in the host country plus 0.15EUR per minute. Get details here.

How do I send and receive text messages?

Works as every other telecomunication service SIM.

Prerequisite for using the messaging service is having more than 5€ credited to your card.

Phone number for PLANETSIM Direct messaging center is : 003725099000 and for EuroSim is:37256100041

How do I configure data settings?

When you use PlanetSim for the first time, you will automatically receive configuration settings. To change settings manually, refer to your handset instructions and change the following:

  • Access point name (apn) > send.ee
  • User name > enter your PlanetSim number, eg. 37212341234
  • Password > leave field blank.

Remember to turn off your mobite data after you are done using them, as the device continues to use traffic for as long as data roaming is active, thus resulting in further charges.

How do I use voicemail?

A: PlanetSim offers a voicemail service that handles incoming calls when the user is unavailable or busy.

How to activate voicemail

  • Dial 091 (or *146*091#) and press call.
  • You will see on the screen “Voicemail activated”, the incoming calls will be redirected to your voicemail in case you cannot answer the phone.

How to deactivate voicemail

  • Dial 090 (or *146*090#) and press call button.
  • You will see on the screen “Voicemail deactivated”.

How to check the number of voicemail messages

  • Dial 094 (or *146*094#) and press call.
  • You will see on the screen “You have X new messages in your voice mailbox”.

How to listen to your voicemail messages

  • Dial 095 (or *146*095#) and press call. You’ll see “Wait for call” and in a few seconds your phone will ring.
  • Answer as you normally would and you’ll hear how many messages you have. Press 1 to listen to the messages.