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A: 1. Choose Log in and then “My cabinet” on the top. Make sure your PlanetSim is inserted and the phone is switched on.
2. Click “My cards” and then “Add existing Sim”. Fill in your PlanetSim number.
3. You will receive a text message with an activation code. Fill it in and press “Confirm”.
A: 1. Log in. Make sure that you have already added the PlanetSim card(s) to your account.
2. Click Buy.
3. Then click “Top-up online”.
4. Select the top up amount(s) and follow the instructions on the screen.
You can contact customer service any time through our online platform.
Or you can give us a call at (+30) 210 6429829.
PlanetSim is a seamless call-back service. You dial an international number from your phone as usual. PlanetSim picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating up to 80% savings AND ensuring superior sound quality to boot, no matter where you are.
PlanetSim is designed to work with all mobile phone handsets. Very few mobile phones will not work with PlanetSim.
1. Locked phones
PlanetSim works only in unlocked mobile phones. When you insert your PlanetSim in locked phone, you may see a message like this:
“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.
2. Some Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A. Find the PlanetSim menu in your phone menu (Main Menu on Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”
B. Press “YES” or “OK”
C. Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).
D. Go ahead and make calls as usual. To turn this option OFF, enter 1102.
3. A small number of handsets or older style phones (5 years +) may require a different dialling method when making calls with PlanetSim.
Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.
The PlanetSim number does not expire and credit is not lost as long as at least once per year a phone call is made.
We practice a policy which dictates that “PlanetSim cards should be refilled with a minimum value of 20€ per year. The company is able to temporarily block the PlanetSim card until the user complies with the above term”.
Even if your card is blocked due to the above clause the number and credit attributed to it are not lost (for a period of 2 years). Should a renewal occur within the given time, the new balance is added to the already existing one and the phone number is reactivated.
1. Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.
2. Turn on your phone.
If your phone prompts you to enter a PIN, enter the four-digit PIN code (it is provided on the plastic holder).
3. Your phone will now have a new number that works in over 190 countries! Let your friends, family and business partners know your new number and start saving up to 85% on international roaming charges!
For Japan and South Korea your mobile phone should be 3G compatible since the aforementioned countred only suport 3G networks. For the rest of the world – if your phone works at home it will work abroad (it should be compatible with GSM 800/850/900/1800/1900).
You simply need to follow these steps:
1. Dial ‘00’ or ‘+’ followed by the country code and telephone number. Press call.
eg. +44 20 1234 1234
UK LONDON SUBSCRIBER
eg. 0044 20 1234 1234
UK LONDON SUBSCRIBER
2. In a few seconds your telephone will ring. Answer as you normally would.
3. You will hear a dial tone, as PlanetSim connects your call.
To call your PlanetSim, one should dial + or 00 and your PlanetSim number 372 XXXXXXXX. Your PlanetSim number is written on the plastic holder of the SIM card.
eg. 00372 51234567
PlanetSim service is provided from Estonia. This is why all PlanetSim numbers have a +372 country code. When someone is calling a PlanetSim number, the call is charged like a call to an Estonian mobile (rates vary according to service provider).
Contact PlanetSim Support to activate this feature for your PlanetSim! Then your friends and business partners can reach your PlanetSim number for free from Skype and Viber.
Skype and Viber users can call PlanetSim numbers by dialing +372800XXXXXXXX, where XXXXXXXX is a PlanetSim number (without 372). The call is free for Skype and Viber users. The cost of an incoming Skype or Viber call for PlanetSim users is the incoming call rate in the host country plus 0.15EUR per minute. Get details here.
Works as every other telecomunication service SIM.
Prerequisite for using the messaging service is having more than 5€ credited to your card.
Phone number for PLANETSIM Direct messaging center is : 003725099000 and for EuroSim is:37256100041
When you use PlanetSim for the first time, you will automatically receive configuration settings. To change settings manually, refer to your handset instructions and change the following:
Remember to turn off your mobite data after you are done using them, as the device continues to use traffic for as long as data roaming is active, thus resulting in further charges.
A: PlanetSim offers a voicemail service that handles incoming calls when the user is unavailable or busy.
How to activate voicemail
How to deactivate voicemail
How to check the number of voicemail messages
How to listen to your voicemail messages
