You have the following options when you want to purchase a PlanetSim:
After completing the identification process, you may place your PlanetSim in the desired device and start using it, no PIN required. It is recommended you keep your PlanetSim’s punch out card, as it has its number, PIN and PUK written on it.
You can add credit to your PlanetSim card in the following ways:
To buy a package is the combination of perfoming a top-up and activating the package at the same time.
There are 2 ways to make a call:
You call a PlanetSim number the same way a normal call is made and by adding 00 or + before the PlanetSim number (e.g., 00372 12 231234).
You send SMS as per the instructions of the device which has a PlanetSim card installed. The PlanetSim messaging center numbers are:
For M2M cards: APN: send.ee Username: PlanetSim number without country prefix (i.e., 372 ** ******) For EuroSim or Direct cards: APN: apn Username: blank Password: blank
PlanetSim offers a voicemail service that handles incoming calls when the user is unavailable or busy. Characteristics of Voicemail:
You can contact PlanetSim support in the following ways:
Your PlanetSim number has no expiration date and its credit doesn’t expire, assuming you complete a call once a year. The only obligation a PlanetSim user has, is to adhere to our correct use policy, which dictates that a top-up of twenty euros (20€) must be made annually. The top-up is to be performed by the 31st of January each year. Non-compliance with the aforementioned directive will lead to the temporary block of your PlanetSim number. In the case of your PlanetSim card being blocked, the sim card ceases to function. Any credit left in the card remains intact for the period the block lasts. When the top-up of twenty euros (20€) is performed, the PlanetSim number is returned to its normal state.