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Home Callback is a service that allows customers to use their PlanetSim balance and make cheap outgoing calls worldwide while staying in their home countries. Calls are made via their local mobile phone and balance in subtracted from their PlanetSim accounts.

 This service only works from Greece.


The user need to forwardf his calls from his PlanetSim number (using unconditional forwarding service – Call Redirection) to his local mobile number e.g. +49xxxxxxxxxx.  In order to utilize HCB service user has to do the following:

  1.  Forward his PlanetSim calls to his local mobile number.
  2. Using his local mobile phone he has to send an SMS message to Access Number +447700313131. Body of the message has to contain a phone number he wants to call (for example, it will be +39ххххххххххх).
  3. SMS to  +447700313131 is charged from your local mobile phone according to your mobile provider price list .
  4. After sending an SMS message to +447700313131 he will receive a phone call on his mobile phone and be able to be connected to his calling party. Balance of the call will be deducted from his PlanetSim balance.


This service has a separate charging structure. Please see the rate file here.


When the service is active all calls dialed in internationally (e.g. +49xxxxxxxxxx/ 0049xxxxxxxxxx numbers) are deducted from the PlanetSim cards balance. You can either disable the HCB function on you phone, or add specific numbers (e.g. Any country code without 00/+, or entire number 49xxxxxxxxxx) to the Black List of this service. Then, while calling to these “black” numbers, balance is charged from your local mobile number.