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A: 1. Sign in or Register.
2. Click “Buy”.
3. Follow instructions on the screen.
A: 1. Log in. Make sure that you have already added the PlanetSim card(s) to your account.
2. Click Buy.
3. Then click “Top-up online”.
4. Select the top up amount(s) and follow the instructions on the screen.
You can contact customer service any time through our online platform.
A: PlanetSim is a seamless callback service. You dial an international number from your phone as usual. PlanetSim picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating up to 85% savings AND ensuring superior sound quality to boot, no matter where you are. Simple.
A: PlanetSim is designed to work with all mobile phone handsets. Very few mobile phones will not work with PlanetSim at all.
1. Locked phones
PlanetSim works only in unlocked mobile phones. When you insert your PlanetSim in locked phone, you may see a message like this:
“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.
2. Some Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A. Find PlanetSim menu in your phone menu (Main Menu on Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”
B. Press “YES” or “OK”
C. Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).
D. Go ahead and make calls as usual. To turn this option OFF, enter 1102.
3. A small number of handsets or older style phones (5 years +) may require a different dialling method when making calls with PlanetSim.
Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.
A: PlanetSim does not ‘age’. There are no maintenance fees and as long as you add 20€ airtime to the PlanetSim card at least once a year, all your money will still be there.
1. Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.
2. Turn on your phone.
If your phone prompts you to enter a PIN, enter the four-digit PIN code (it is provided on the plastic holder).
3. Your phone will now have a new number that works in over 190 countries! Let your friends, family and business partners know your new number and start saving up to 85% on international roaming charges!
A: PlanetSim is compatible with Blackberry devices. You can make and receive calls as well as receive and send SMS messages.
You can also access the Internet, if you install a third party web browser, e. g. Opera or Bolt. Then enter PlanetSim GPRS settings in your Blackberry by selecting Menu – Options – Advanced Options – TCP IP.
PlanetSim does not support Blackberry Data Service and hence you cannot send and receive emails or use Blackberry Messenger.
A: For Japan and South Korea your mobile phone should be 3G compatible. For the rest of the world – if your phone works at home it will work abroad (it should be compatible with GSM 800/850/900/1800/1900).
1. Dial ‘00’ or ‘+’ followed by the country code and telephone number. Press call.
eg. +44 20 1234 1234
UK LONDON SUBSCRIBER
eg. 0044 20 1234 1234
UK LONDON SUBSCRIBER
2. In a few seconds your telephone will ring. Answer as you normally would.
3. You will hear a dial tone, as PlanetSim connects your call.
To call your PlanetSim, one should dial + or 00 and your PlanetSim number 372 XXXXXXXX. Your PlanetSim number is written on the plastic holder of the SIM card.
eg. 00372 51234567
The PlanetSim service is provided from Estonia. This is why all PlanetSim numbers have +372 country code. When someone is calling a PlanetSim number, the call is charged like a call to an Estonian mobile (rates vary according to service provider).
A: Contact PlanetSim Support to activate this feature for your PlanetSim! Then your friends and business partners can reach your PlanetSim number for free from Skype and Viber.
Skype and Viber users can call PlanetSim numbers by dialing +372800XXXXXXXX, where XXXXXXXX is a PlanetSim number (without 372). The call is free for Skype and Viber users. The cost of an incoming Skype or Viber call for PlanetSim users is the incoming call rate in the host country plus 0.15EUR per minute. Get details here.
A: Do what you normally do.
A: When you use PlanetSim for the first time, you will automatically receive configuration settings. To change settings manually, refer to your handset instructions and change the following:
How to activate voicemail
How to deactivate voicemail
How to check the number of voicemail messages
How to listen to your voicemail messages